When starting out as a clinician or running your own clinic, you need to know all the essentials.
And for many business owners, the trial and error method is just not good enough. Especially in the physiotherapy business, it can be unpredictable which is why our 10-step programme is here to help you find clients and keep them.
What are the 10-steps to finding clients?
Our 10-step guide is designed to break down all the aspects of the physiotherapy business that you may have not considered.
Each step is segmented so that you can easily view whatever topic is important to you. However, it is recommended that you take in the content in the order it’s presented so that the full experience is understood as intended.
Delving into themes such as management, marketing and customer care are all essential to your business’s success.
This guide will work for you whether you’re just starting your physiotherapy business, or you’re already in practice.
There is a treasure trove of information that will elevate your clinic above your competitors.
The two-part overview video hosted by expert Andy explains what to expect from the 10-steps to finding clients and keeping them. You can find it here.
The ‘What to measure’ e-book
Also included is an e-book on our site with some helpful tips that you can easily incorporate into your business quickly.
This brilliant resource (Written by our own Andy Hosgood) simply breaks down important considerations into 6 segments:
- Number of new customers
- Total number of appointments
- Average appointment average
- Average customer journey length (CJL)
- Unable to attend (UTA) and did not attend (DNA) with no future appointments.
- Profit
Each of these segments may be familiar to you but these details should be some of your first main focuses.
Keeping little details in place from the get-go allows you to identify and avoid something that could become a big mistake.
Let’s use segment 5 for example. When keeping notes of your customers and appointments you should also make note of anyone who didn’t attend.
Physio sessions take a while to prepare and when a client fails to show up with no notice, it can be quite disheartening.
Noting this is good is a good way to manage further appointments with absentees. So, a few days before you can contact them as a reminder if needs be or if they fail to show up you can remove them from your client list if needs be.
On another note, for those who were unable to attend, having a note of this helps with rescheduling and adds to customer contact and communication.
Conclusion
So there’s just a brief description of the 10-steps to finding clients and keeping them; and their importance for you and your business.
Each aspect of your business is covered within this guide and you can come and go from it when you need it.
Find YOUR Perfect Clients – And KEEP Them
Don’t struggle alone, let us help you at Elevate Your Clinic and start to see the benefit for your clinic and importantly, you!
- Easy to follow
- Learn in your own time
- Benefit from decades of experience
- Low price
You can watch the first two episodes for free here… How to find clients and keep them.
