LOGIN

The Treatment Room Podcast – You are in the customer service industry – whether you like it or not!

By Andy Hosgood

whether you like it or not

In this latest podcast of ‘The Treatment Room’, Phil and Andy discuss how the therapy world is all about customer service. This includes them discussing:

  • Expectation matching
  • Competitiveness of the  industry
  • Customer journey is your product
  • Understanding customers
  • Feedback
  • Service improvement
  • Consistency of its delivery
  • A plan and a process to deliver well
  • Team required training to deliver

You can listen to this episode HERE or watch on YouTube below.

 

 

Our Webinar series is bookable on https://elevate-your-clinic.eventbrite.com

You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.

Login

Learn, watch, read, listen. Any time, any place, any way you want.

elevate your clinic

EYC Coaching
Platinum

Thanks for your interest in EYC Coaching. Please leave your details below, and Phil and Andy will be in touch with you shortly. 

EYC Coaching
Gold

Thanks for your interest in EYC Coaching. Please leave your details below, and Phil and Andy will be in touch with you shortly. 

EYC Coaching
Silver

Thanks for your interest in EYC Coaching. Please leave your details below, and Phil and Andy will be in touch with you shortly. 

EYC Coaching
Bronze

Thanks for your interest in EYC Coaching. Please leave your details below, and Phil and Andy will be in touch with you shortly. 

EYC Coaching
Pay As Yo Go

Thanks for your interest in EYC Coaching. Please leave your details below, and Phil and Andy will be in touch with you shortly. 

EYC Foundation Programme

Please complete the form below to register your interest and we’ll send you details of how to enrol.

EYC Academy. Navigator

Library