As a Physiotherapy business owner, adding to your profitability is an important aspect.
If profitability is something you want to learn more about, Andy and Phil have you covered.
In the latest episode of ‘The Treatment Room‘, Andy and Phil discuss ‘What keeps customers coming back’. Did you know repeat clients are five times more profitable than new ones?
Some points we focus on are:
- Why would a customer recommend you or come back
- How you retain loyalty once the journey has ended
- Return on investment
- Benefits – rapport, expectation
You can listen to this episode HERE or watch on YouTube below.
You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.
Our Webinar series is bookable on https://elevate-your-clinic.eventbrite.com